Terms & Conditions
Bookings close seven (7) days before the start of the course, however we do sometimes get late cancellations. Please contact the office directly to enquire about places after this date. Applicants should ensure they follow their agency procedures for booking training.
Please note, tea and coffee and other refreshments will not be provided at events. This is to keep costs down and ensure that we optimise on training opportunities available.
Certificates - will only be issued for attendance of the full course. Certificates will only be released on completion of an online evaluation form. Delegates should ensure they can attend the whole session and after the training should login to their account to complete the online evaluation and then be able to download their certificate of attendance.
Late arrivals - Participants turning up late for training events may be turned away, at the discretion of the trainer. Delegates who are denied entry by the training due to their late arrival will still be charged the full cost of the training event.
Data Protection - We are required to inform individuals about the information we hold about them. The Partnership Team records names, roles and contact details on a computerised database for the purposes of distributing course information and to support the training records held by agencies. In addition, course evaluations and application details are held on an electronic database.
Attendance and non-attendance information is recorded and reported to the relevant Partnerships and to strategic leads.
Training Charges - Prior to booking on to a training event, applicants are responsible for ensuring that they are aware of the charging and cancellation policy. Applicants must always follow their own agency processes when booking on to training events and are responsible for ensuring that line manager approval has been obtained.
Course Cancellations and No Shows - The Partnership Team continues to operate a strict policy for non-attendance at training events. A cancellation policy will apply for all courses. All agencies will be required to pay for cancellations with less than 7 working days notice and for on the day no shows. The cancellation charges for in-house Partnership training will be £60 for a full day course and £30 for a half day or less course. For training that is outsourced, or externally commissioned, the cancellation charge will be the actual booking fee for the course place, or the charge per learner/ pro-rata on the course.
In cases where a delegate cannot attend, a replacement can be sent, following the booking process online.