Terms & Conditions

Bookings close seven (7) days before the start of the course, however we do sometimes get late cancellations.

Please contact the office directly on SafeguardingTraining@herefordshire.gov.uk to enquire about places after this date.

Applicants should ensure they follow their agency procedures for booking training.

Please note, tea and coffee and other refreshments will not be provided at events. This is to keep costs down and ensure that we optimise on training opportunities available.  

Certificates:

Will only be issued for attendance of the full course. Certificates will be released on completion of an online evaluation form. Delegates should ensure they can attend the whole session.  After the training event, delegates should login to their account to complete the online evaluation.  The certificate of attendance will be available to download after completion of the evaluation. 

Course Cancellations and No Shows:

The Partnership Team continues to operate a strict policy for non-attendance at training events.

A cancellation policy will apply for all courses. 

Cancellations must be made 7 days before the event.  Notification of non-attendances and cancellations within 7 days may be made to Line managers or Heads of Department.

In cases where a delegate cannot attend, a replacement can be sent, following the booking process online.

Late arrivals:

Participants turning up late for training events may be turned away, at the discretion of the trainer.

Data Protection:

We are required to inform individuals about the information we hold about them. The Partnership Team records names, roles and contact details on a computerised database for the purposes of distributing course information and to support the training records held by agencies. In addition, course evaluations and application details are held on an electronic database. 

Attendance and non-attendance information is recorded and reported to the relevant Partnerships and to strategic leads.

Prior to booking on to a training event, applicants are responsible for ensuring that they are aware of the charging and cancellation policy.

Training Charges:

Prior to booking on to a training event, applicants are responsible for ensuring that they are aware of the charging and cancellation policy.  Delegates are made aware that there is a cost to ourselves for each delegate booked onto an event.  In the event of late cancellations and non-attendance your line manager may be informed.

We would like to continue to offer these courses without charge and this will only be possible with diligent booking consideration.

Applicants must always follow their own agency processes when booking on to training events and are responsible for ensuring that line manager approval has been obtained.